Service-delivery Excellence

QTC implements a proprietary operational flow and quality assurance process, supported by technology, to ensure we meet the performance requirements of each client. In addition to tracking quality and timeliness statistics, we utilize customer service feedback to further refine our processes.

We solicit client and examinee feedback via quarterly reviews, feedback cards, and/or random surveys.

Examinee Feedback

"I wish every doctor around [could] take lessons from QTC. A job well done."

"I couldn't have been treated any better if I had been Pres. Bush."

"I was having somewhat of a bad day, but I was treated in a very polite and professional way. I didn't feel embarrassed to talk to the doctor. She was really patient and seemed to care."

Client Feedback

"My association with QTC's exceptionally professional staff has been the most pleasant and gratifying experience in my almost 27 years with the VA. Even though I may have caused them a great deal of extra work, and even some consternation, with the number of training issues and problems I have presented them with, they have always used the feedback to improve the process in such a way that both QTC and the VA gained...from the experience." (Department of Veterans Affairs)

"We are confident that any organization who elects to contract with QTC...for psychiatric and physical evaluations will be provided a quality service." (Department of Mental Health)

"[QTC does] continuously strive to improve their operation, behave responsibly and attempt, always, to be responsive to our concerns." (California Department of Social Services)