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Improving Disability Evaluation Process Productivity: Linking Innovative Business Models with Information Technology

Authors: Bengisu Tulu, Brian Hilton and Thomas Horan*

Abstract:This paper examines the relationship between the healthcare industry and disability evaluation, with a special focus on how information technology (IT) can assist in fostering the disability evaluation process. In USA, various disability compensation programs exist, and each uses a specialized terminology to define disability based on the compensation payer's definition. However, ambiguity arises as a result of the use of these multiple definitions and interpretation of terms, which contributes to delays in the disability evaluation process. This paper develops two conceptual models for disability evaluation and explores the underlying business models and the role of IT in achieving productivity gains. Throughout this discussion the focus is on process inefficiencies in determining disabilities and the potential role of innovative business models and technology practices. Finally, future research opportunities and their implications are also enumerated.

Keywords: healthcare, disability evaluation, disability evaluation process, productivity, information technology, business model

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*This study was conducted as part of a cooperative research agreement between Claremont Graduate University and the QTC Management, Inc.