COVID-19 Update

Covid19QTC and its parent company, Leidos, have been actively enhancing our business continuity plan to mitigate the potential impact of the COVID-19 illness. It is our utmost mission to ensure your individual and collective health and safety. We are dynamically monitoring all current information from the United States Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). Additionally, we are closely monitoring information released from select high tier academic institutions with strong public health capabilities such as Harvard, Mayo, Stanford, and Johns Hopkins.

To lessen potential transmission to our community, examinees, physicians, and employees, we have taken the following steps:

1)Posted important self-screening information at the front doors of all of our clinics, and ask that you, please read and adhere before entering.
2)We have stationed alcohol-based hand sanitizers throughout the clinic. And it is preferred that hand washing with regular soap and water for 20 seconds is performed using the restroom facilities.
3)Consistent with current CDC guidance, our projected pre-screening and day of appointment criteria remain as follows:
a) Please notify your QTC case specialist for further advice if you have recently:

1. Traveled overseas or to a high-risk location or
2. Have been exposed to someone who recently traveled overseas or to a high-risk area or
3. Have been exposed to someone diagnosed with COVID-19 or
4. Experiencing flu-like symptoms (cough, fever, or shortness of breath).

b) Further, consistent with current guidelines, an examinee should anticipate a 14-day post-illness, symptom-free time interval before being offered a new appointment.

If you need to reschedule, the QTC operations team will make every effort to accommodate those requests. To reschedule, follow the instructions below.

We will continue to monitor the situation closely and update guidance as it continues to mature.

Need to reschedule or cancel an appointment? No problem.

If you need to reschedule or cancel an appointment, contact QTC or the scheduling party immediately. Please remember that postponement of your appointment may cause a delay in the processing of your claim by your referring agency or suspension of any benefits you may be receiving.

Contact Number: 800-260-1515

or

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Medical Examinations are what we do best

We train our staff to make you feel comfortable and at ease knowing that you’re in good hands. Before an examination is scheduled through QTC, here are some things to keep in mind; examinations are very different when compared to a primary-care physician visit. The goal of a primary-care physician is to treat the condition(s) and maintain the patient’s overall health. The goal of a QTC examination is to gather the medical evidence required to evaluate your claim and provide our client with an unbiased medical report.

Frequently Asked Questions

How do I log in to my account / create an account?
Examinees who are referred to QTC, with a valid email address included in the referral will be sent an email to register for QTC's Examinee Portal.  Once an account has been created, an email will be sent with a link to the login page.
I’m unable to register online; site keeps timing out.
For technical issues, please contact QTC's Service Desk at 1(800) 682-9701, Mon-Fri 5 am-8 pm PST and Sat 5am-5pm PST.
How can I view future appointments?
Once logged into QTC's Examinee portal, you will be able to see future appointments including date, time, and location, as well as an appointment letter and any supplemental forms.  You will receive notifications of upcoming appointments.
My mailing address / personal information is incorrect – (my appointment was scheduled based on the wrong info)
To update personal information, reference the number listed on the right-hand side of QTC's Examinee portal. Any Customer Service Representative can assist you.
I need to cancel/reschedule my appointment.
If you are unable to attend a scheduled appointment, please contact a QTC representative at 1(800) 682-9701.
What’s my case status?
For information about the status of your case, please contact a QTC representative, at 1(800) 682-9701.
I received an invoice, whom do I contact to correct this?
If you do receive a bill in error, immediately contact a QTC representative for immediate resolution. A QTC representative can be reached at 1(800) 682-9701.
How do I obtain a copy of my exam report?
QTC is not the custodian of the records; therefore, we are prohibited from giving results to anyone outside of the VBA.   Please contact a VA representative for information regarding obtaining copies of your exam results.  A VA representative can be reached at 1(800) 827-1000.
I need to get reimbursement for parking/toll/mileage.
For Veterans, travel will be reimbursed at a rate of 41.5 cents per mile for each appointment you attend. You will receive your mileage check within 5-7 days from the date of appointment.  Active Duty Service Members are not eligible for mileage reimbursement. If you do not receive a check at the provider’s office and believe you are eligible, please contact a QTC representative.

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Do you have difficulty finding transportation to your examination location? Find out if a mobile clinic is visiting your state and learn how here to schedule your next appointment with the mobile medical clinic that will come to a location near you.