QTC and its parent company, Leidos, have been actively enhancing our business continuity plan to mitigate the potential impact of the COVID-19 illness. It is our utmost mission to ensure your individual and collective health and safety. We are dynamically monitoring all current information from the United States Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). Additionally, we are closely monitoring information released from select high tier academic institutions with strong public health capabilities such as Harvard, Mayo, Stanford, and Johns Hopkins.
To lessen potential transmission to our community, examinees, physicians, and employees, we have taken the following steps:
Posted important self-screening information at the front doors of all of our clinics, and ask that you, please read and adhere before entering.
We have stationed alcohol-based hand sanitizers throughout the clinic. And it is preferred that hand washing with regular soap and water for 20 seconds is performed using the restroom facilities.
Consistent with current CDC guidance, our projected pre-screening and day of appointment criteria remain as follows: a) Please notify your QTC case specialist for further advice if you have recently:
1. Traveled overseas or to a high-risk location or 2. Have been exposed to someone who recently traveled overseas or to a high-risk area or 3. Have been exposed to someone diagnosed with COVID-19 or 4. Experiencing flu-like symptoms (cough, fever, or shortness of breath).
b) Further, consistent with current guidelines, an examinee should anticipate a 14-day post-illness, symptom-free time interval before being offered a new appointment.
If you need to reschedule, the QTC operations team will make every effort to accommodate those requests. To reschedule, follow the instructions below.
We will continue to monitor the situation closely and update guidance as it continues to mature.
Need to reschedule or cancel an appointment? No problem.
If you need to reschedule or cancel an appointment, contact QTC or the scheduling party immediately. Please remember that postponement of your appointment may cause a delay in the processing of your claim by your referring agency or suspension of any benefits you may be receiving.
Examinees who are referred to QTC, with a valid email address included in the referral will be sent an email to register for QTC's Examinee Portal. Once an account has been created, an email will be sent with a link to the login page.
Once logged into QTC's Examinee portal, you will be able to see future appointments including date, time, and location, as well as an appointment letter and any supplemental forms. You will receive notifications of upcoming appointments.
QTC is not the custodian of the records; therefore, we are prohibited from giving results to anyone outside of the VBA. Please contact a VA representative for information regarding obtaining copies of your exam results. A VA representative can be reached at 1(800) 827-1000.
For Veterans, travel will be reimbursed at a rate of 41.5 cents per mile for each appointment you attend. You will receive your mileage check within 7-10 business days from the date of appointment. Active Duty Service Members are not eligible for mileage reimbursement. If you do not receive a mileage check and believe you are eligible, please contact a QTC representative.