About us
Who We Are
We collaborate closely with government and nongovernment customers to address their health service needs.
What We Do
We facilitate independent medical examinations and case management services to meet the requirements of disability, pre-employment, occupational health, medical surveillance and retirement programs.
How We Do It
We work with independent medical practices that engage licensed, board-certified physicians to provide one-time medical examinations for our various clients and examinees.
Services
We apply a customized, systematic operational workflow to administer independent medical examinations and associated services. This workflow is supported by a secure information technology and achieves extraordinary quality, timeliness, cost-effectiveness and customer service goals. We believe in efficiency which is why our business is based on a one-stop shop approach. We provide the following:
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- Vision services and tonometry
- Population health screening, surveys and surveillance
- Wellness services
- Health promotion
- Immunization/vaccinations
- Diagnostic and laboratory testing
- Occupational health
- Medical consultation
- Medical record/peer reviews
- Force health protection services
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- Independent medical evaluations
- Functional capacity evaluations
- Disability, medical and psychiatric evaluations including PTSD and TBI
- First injury evaluations
- Agreed medical evaluations
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- Disability retirement examinations
- Compensation and pension examinations for Veterans
- Military disability examinations, such as Integrated Disability Evaluation System, Benefits Delivery at Discharge
- Physical examinations: periodic, pre- and post-employment and fit-for-duty
- Military accession and separation examinations
- Specialist examinations
- Dental examinations
- Audiometry and hearing evaluations
- Second opinion examinations
- Annual health examinations
Customer Focused
We focus on the little things so that every step of our process is cared for and meet with the highest of expectations.
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- Appointment setting
- Individual and organizational follow-up
- Document supply and distribution
- Case study and tracking
- Quality assurance review
- Report delivery
- Technology and support
- Transcription
- Data entry and system interfaces
- Scanning and indexing health records
Clients
We deliver services to customers in the private sectors; federal, state and local government agencies; as well as the individuals (examinees) they serve.
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- U.S. Department of Veterans Affairs
- U.S. Department of Labor
- U.S. Railroad Retirement Board
- U.S. Department of Justice
- U.S. Department of Health and Human Services, Federal Occupational Health
- Department of Interior
- Department of Defense
Our Commitment to Privacy and Cybersecurity
We take our responsibility to protect our customers’ data very seriously and are committed to protecting the privacy and accuracy of your confidential information. We apply industry-leading standards that align with the NIST Cybersecurity Framework (CSF) and NIST SP 800-171 (Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations) to protect your confidential information.
Following this risk-based approach, we perform an annual IT Controls risk assessment. We use the results of this risk assessment to identify opportunities for improvement of existing IT controls and promptly implements any IT Controls needed to meet applicable industry, state and federal laws and regulations. These regulations may include the Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Rules as issued by the US Department of Health and Human Services (HHS) or any other laws that apply to our handling of your personal information. We further educate our workforce on security and risk management utilizing various security awareness training methods.
Our environment is protected with enterprise-grade security, including industry-leading security appliances. These appliances protect customer data from attacks targeting internet-facing applications and the underlying infrastructure.
Internal auditors and independent third-party assessors perform continuous IT and Cybersecurity risk assessments using the NIST 800-37 Risk Management Framework to maintain an Authorization to Operate (ATO) from various Federal Government Agencies. We also perform assessments of our IT and Cybersecurity measures in connection with meeting our obligations under the Sarbanes-Oxley Act. Supply chain assessments are performed on new and existing vendor relationships. In adherence to these regulatory requirements, our IT General Controls for financial systems are evaluated by external auditors to ensure our systems’ security, availability and processing integrity are operationally effective.
Our environment is continuously monitored by our Security Operations Center (SOC). Scheduled vulnerability scanning is performed as well as pre-production SDLC scanning using industry standard scanning tools. Our IT professionals and the Computer Security Incident and Response Team (CSIRT) are organized to coordinate, contain, eradicate and recover from computer security incidents and coordinate customer notification. Furthermore, our Data Center partners utilize an independent, third-party cyber security firm that performs annual SOC 2 Audits for security compliance.