COVID-19 Safety Information

We are strengthening our approach to mitigate the effects of the pandemic due to recent developments in the spread of COVID-19, the FDA’s full approval of the Pfizer vaccine, and direction from government and customer agencies.

The health and safety of our employees, providers, staff, and guests continue to be our top priority at QTC. Therefore, we are implementing additional protocols.

  1. Masks are required with or without vaccinations before entry and for the duration of your visit.
  2. Closely follow self-screening information at the front doors of all of our clinics, and ask that you please read and adhere before entering.
  3. We stationed alcohol-based hand sanitizers throughout the clinic. And it is preferred that hand washing with regular soap and water for 20 seconds is performed using the restroom facilities.

Consistent with current CDC guidance, our projected pre-screening and day of appointment criteria remain as follows:

Please notify your QTC Case Specialist for further advice if you have recently:

  • Been exposed to someone diagnosed with COVID-19 or,
  • Experienced flu-like symptoms including chills, cough, fever, muscle pain unrelated to your claim, sore throat, a loss of taste or smell, or shortness of breath).

Further, consistent with current guidelines, any person entering a QTC clinic should anticipate a 14-day post-illness, symptom-free time interval before being offered a new appointment.

Thank you for your continued focus on keeping yourself and your communities safe.

Need to reschedule or cancel an appointment? No problem.

If you need to reschedule or cancel an appointment, contact QTC or the scheduling party immediately. Please remember that postponement of your appointment may cause a delay in the processing of your claim by your referring agency or suspension of any benefits you may be receiving.

Contact Number: 800-260-1515


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Medical Examinations are what we do best

We train our staff to make you feel comfortable and at ease knowing that you’re in good hands. Before an examination is scheduled through QTC, here are some things to keep in mind; examinations are very different when compared to a primary-care physician visit. The goal of a primary-care physician is to treat the condition(s) and maintain the patient’s overall health. The goal of a QTC examination is to gather the medical evidence required to evaluate your claim and provide our client with an unbiased medical report.

Frequently Asked Questions

Examinees who are referred to QTC, with a valid email address included in the referral will be sent an email to register for QTC's Examinee Portal.  Once an account has been created, an email will be sent with a link to the login page.
For technical issues, please contact QTC's Service Desk at 1(800) 682-9701 or 1(213) 474-2799, Mon-Fri 5 am-8 pm PST and Sat 5am-5pm PST.
Once logged into QTC's Examinee portal, you will be able to see future appointments including date, time, and location, as well as an appointment letter and any supplemental forms.  You will receive notifications of upcoming appointments.
To update personal information, reference the number listed on the right-hand side of QTC's Examinee portal. Any Customer Service Representative can assist you.
If you are unable to attend a scheduled appointment, please contact a QTC representative at 1(800) 682-9701 or 1(213) 474-2799.
For information about the status of your case, please contact a QTC representative, at 1(800) 682-9701 or 1(213) 474-2799.
If you do receive a bill in error, immediately contact a QTC representative for immediate resolution. A QTC representative can be reached at 1(800) 682-9701 or 1(213) 474-2799.
QTC is not the custodian of the records; therefore, we are prohibited from giving results to anyone outside of the VBA.   Please contact a VA representative for information regarding obtaining copies of your exam results.  A VA representative can be reached at 1(800) 827-1000.
For Veterans, travel will be reimbursed at a rate of 41.5 cents per mile for each appointment you attend. You will receive your mileage check within 7-10 business days from the date of appointment. Active Duty Service Members are not eligible for mileage reimbursement. If you do not receive a mileage check and believe you are eligible, please contact a QTC representative.

Contact Us

Submit your request    or call 1(800) 682-9701 to reach a Customer Service representative.

Clinic Locations

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On the Road

Do you have difficulty finding transportation to your examination location? Find out if a mobile clinic is visiting your state and learn how here to schedule your next appointment with the mobile medical clinic that will come to a location near you.