Rehire Spotlight: Q&A with Customer Service Agent Specialist Kira Garrett

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Customer Service Agent Specialist Kira Garrett left Leidos QTC Health Services in March 2023 and returned in September 2023.

Why did you leave Leidos QTC Health Services?

I left Leidos QTC because life threw a curveball at me. At the time, I ended up having to move for personal reasons. I did not want to leave Leidos QTC, but I had to make a choice.

Why did you return to Leidos QTC Health Services?

I ended up moving back and was finally able to get back into the job market. I reapplied to Leidos QTC and was really excited when I was accepted for the position again.

I knew that there was opportunity for growth and promotions within the company. I enjoy the teams, the benefits, and the bonuses. It’s amazing.

What is it about Leidos QTC Health Services that drew you back?

I had been in the medical field for 18 years doing direct care and really wanted the opportunity to work in an office. When I first returned home, I spent time looking for work and ended up working back in the nursing homes. I loved the work, but I was just burnt out on the physical demanding side of it.

I decided to apply to Leidos QTC again because I wanted the opportunity to be able to work in an office and have the option to work from home. I wanted to be more available for my son.

What do you do in your current position?

I am a certified Customer Service Agent Specialist with the Reserve Health Readiness Program (RHRP). I assist our service members in the reserves with scheduling their medical readiness appointments.

I absolutely love what I do and couldn’t imagine doing anything else. I look forward to the growth that comes from this company.

What advice do you have for former employees who are considering returning to Leidos QTC Health Services?

Do it. Leidos QTC is an amazing company with lots of potential for growth.

When I returned, everyone I knew from the first time I was here had already been promoted and moved forward doing new things. I couldn’t believe it was only a period of six months that I was away from Leidos QTC. The fact that they had all been promoted in that time was amazing.

There have been many changes since I was here before, and I absolutely love the changes. Everyone remembered me as well, so it felt welcoming. I knew I had made the right decision to return.


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